Returns and refunds

Changed your mind?

For eligible online purchases by EU consumers, notify us of your withdrawal within 14 calendar days after delivery. You do not need to give a reason. Email contact.jeweliano@gmail.com with your order number and a clear statement that you wish to withdraw.

Sending your return

After notifying us, send the goods back within 14 days. We will provide the appropriate return address; do not use an address printed on the parcel without checking it with us. Keep proof of return. Handle items only as needed to inspect their nature and features; excessive handling can reduce the refund where the law allows.

Return costs and refunds

For a change-of-mind return, you pay direct return postage only if this was clearly disclosed before purchase. We refund the purchase price and standard outbound delivery cost within 14 days after withdrawal notification; reimbursement may be withheld until we receive the goods or proof of return, whichever comes first. Any extra cost of a premium delivery option is excluded. Refunds use the original payment method unless otherwise agreed.

Faulty or incorrect items

Contact us with your order number and, where helpful, photos. Returns required for faulty goods are at our expense. Your statutory rights are separate from a change-of-mind return.

Exceptions

Any legally applicable exception, such as genuinely personalised goods, must be disclosed before purchase. We do not apply a blanket no-return rule to all jewellery.

Before launch: the seller's postal address and operational return destination must be completed.